Security Policy
Effective Date: 29th July 2024
At Relaybox Ltd, we take the security of our customers' data very seriously. We implement a variety of technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data.
Data Encryption
- In Transit: All data transmitted between our servers and your device is encrypted using industry-standard encryption protocols such as TLS (Transport Layer Security).
- At Rest: Data stored on our servers is encrypted using robust encryption algorithms to ensure it remains secure.
Access Controls
- Authentication: Access to our systems is restricted to authorized personnel only, who must authenticate using strong passwords and, where possible, multi-factor authentication (MFA).
- Authorization: Permissions and access levels are assigned based on the principle of least privilege, ensuring that individuals have access only to the data necessary for their role.
Network Security
- Firewalls: Our servers are protected by firewalls to prevent unauthorized access.
- Intrusion Detection and Prevention: We employ intrusion detection and prevention systems to monitor and protect our network from malicious activities.
Regular Audits and Assessments
- Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.
- Penetration Testing: Periodic penetration testing is carried out to evaluate the security of our systems and to ensure they are resilient against attacks.
Data Backup and Recovery
- Regular Backups: We perform regular backups of our data to ensure that it can be recovered in case of data loss or corruption.
- Disaster Recovery Plan: A comprehensive disaster recovery plan is in place to ensure that services can be quickly restored in the event of a significant incident.
Employee Training
- Security Training: All employees undergo regular security training to stay informed about the latest security threats and best practices.
- Confidentiality Agreements: Employees are required to sign confidentiality agreements to protect customer data and proprietary information.
Incident Response
- Incident Management: We have an incident response plan in place to quickly address any security incidents. This includes identifying, containing, and mitigating the impact of the incident.
- Notification: In the event of a data breach, we will notify affected customers without undue delay and provide information about the nature of the breach, the likely consequences, and the measures taken to address it.
Customer Responsibilities
- Account Security: Customers are responsible for maintaining the security of their account credentials and for promptly notifying us of any unauthorized use of their account.
- Data Protection: Customers should ensure that any data they upload to our platform is properly secured and complies with relevant data protection regulations.
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Security Policy. If you have any questions or concerns about our security measures, please contact us at support@relaybox.net.
