Compliance Policy

Effective Date: 29th July 2024

Relaybox Ltd is committed to maintaining the highest standards of compliance with applicable laws and regulations. This Compliance Policy outlines our commitment to legal and regulatory compliance, including data protection, privacy, and ethical business practices.

Data Protection and Privacy

Relaybox Ltd adheres to all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR) for customers in the European Union and the UK, and the California Consumer Privacy Act (CCPA) for customers in California, USA.

GDPR Compliance

Lawful Basis for Processing: We process personal data based on lawful bases provided under GDPR, such as the necessity for the performance of a contract, compliance with a legal obligation, or our legitimate interests.
User Rights: Under GDPR, users have rights including:
- Right to Access: Request a copy of personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request limitation of data processing under certain conditions.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to processing of your personal data based on our legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw your consent where processing is based on consent.
Data Transfers: Personal data may be transferred to countries outside the EU or UK. Appropriate safeguards are in place to protect such data transfers.
Data Protection Officer (DPO): Contact our DPO at dpo@relaybox.net for any GDPR-related queries or concerns.

CCPA Compliance

Consumer Rights: Under CCPA, California residents have rights including:
- Right to Know: Request disclosure of personal data collected about you.
- Right to Delete: Request deletion of personal data collected from you.
- Right to Opt-Out: Opt-out of the sale of your personal data.
- Right to Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights.
Data Requests: To exercise CCPA rights, contact us at privacy@relaybox.net.

Ethical Business Practices

Integrity and Honesty: We conduct our business with integrity and honesty, ensuring that our practices are transparent and ethical.
Compliance with Laws: We comply with all applicable laws and regulations in the jurisdictions where we operate.
Anti-Corruption: We have a zero-tolerance policy towards bribery and corruption. Employees and partners must avoid any actions that could be perceived as corrupt.
Fair Competition: We compete fairly and ethically, adhering to antitrust and competition laws.

Training and Awareness

Employee Training: All employees receive regular training on compliance, data protection, and ethical business practices.
Awareness Programs: We run awareness programs to keep employees informed about the latest compliance requirements and best practices.

Monitoring and Enforcement

Internal Audits: Regular internal audits are conducted to ensure compliance with this policy and relevant laws.
Reporting Violations: Employees and partners are encouraged to report any suspected violations of this policy or applicable laws. Reports can be made anonymously through our whistleblower hotline at compliance@relaybox.net.
Disciplinary Actions: Violations of this policy may result in disciplinary action, up to and including termination of employment or contracts.

Contact Information

For any questions or concerns regarding our Compliance Policy, please contact:

Email: compliance@relaybox.net
Address: Relaybox Ltd, 4D Madeley Road, London, W5 2LH

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Compliance Policy. If you have any questions or need further information, please reach out to our compliance team.