Payment Policy
Effective Date: 29th July 2024
Relaybox Ltd is committed to providing transparent and efficient payment processes. This Payment Policy outlines the methods of payment accepted, billing procedures, and terms related to refunds and cancellations.
Payment Methods
We accept the following methods of payment for our services:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- Bank Transfers: Available for enterprise customers upon request.
Billing and Payment
- Billing Cycle: Subscriptions are billed on a monthly or annual basis, depending on the plan selected. The billing cycle begins on the date of purchase and renews automatically at the end of each billing period.
- Payment Due Date: Payments are due on the first day of each billing cycle. Customers are required to keep their payment information up to date to avoid service interruptions.
- Late Payments: In the event of a late payment, Relaybox Ltd reserves the right to suspend or terminate access to the services until the outstanding balance is paid in full. Late payments may incur additional fees.
Refunds and Cancellations
- Full Refund: Customers may request a full refund if the cancellation request is made within 7 days of the initial purchase.
- Partial Refund: If the cancellation request is made after 7 days but within the first 30 days of the subscription, a prorated refund will be issued for the unused portion of the subscription.
- No Refund: No refunds will be provided for cancellation requests made after the first 30 days of the subscription, except under exceptional circumstances as determined by Relaybox Ltd.
- Exceptional Circumstances: In cases of prolonged service outages or failure to meet the Service Level Agreement (SLA) commitments, additional refunds or credits may be issued at the discretion of Relaybox Ltd. Customers are encouraged to contact our support team to discuss any issues impacting their use of the services.
Subscription Changes
- Upgrading: Customers can upgrade their subscription at any time. The new plan will take effect immediately, and a prorated charge will be applied for the difference in cost.
- Downgrading: Downgrades will take effect at the end of the current billing cycle. No refunds will be issued for downgrades, but the new lower rate will apply at the next renewal.
Invoice and Receipts
- Invoice Issuance: Invoices are issued electronically at the start of each billing cycle and sent to the email address associated with the customer’s account.
- Receipts: Payment receipts are available upon request. Customers can contact our support team to obtain a copy of their payment receipt.
Disputes
- Billing Disputes: Any disputes regarding charges to an account must be raised within 30 days of the charge. Relaybox Ltd will investigate and resolve billing disputes promptly.
- Chargebacks: Initiating a chargeback through your credit card provider without first contacting Relaybox Ltd to resolve the issue is prohibited. Customers are responsible for any fees incurred as a result of a chargeback.
Contact Information
For any questions or concerns regarding our Payment Policy, please contact our support team at:
- Email: support@relaybox.net
- Address: Relaybox Ltd, 4D Madeley Road, London, W5 2LH
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Payment Policy. If you have any questions or need assistance, please reach out to our support team.
